If you would like to get in contact with us personally, we will be at your earliest on the next working day from 12 noon on:
BVG customer office
Increased fare / ticket passes
At the Michaelbrücke
10179 Berlin (entrance on the back of the building) available.
Mon - Thu 9am - 6pm, Fri 9am - 2pm. Traffic connection: S + U Jannowitzbrücke
(S3, S5, S7, U8, with short walk), bus 248 Lichtenberger Straße.
In order to save you long waiting times, we offer HERE the possibility to make an appointment.