If you would like to get in touch with us personally, we are at your disposal at the following address:
BVG Customer Service
Increased transport fee | Ticket Check
An der Michaelbrücke
10179 Berlin (entrance at the back of the building)
Please note that your request can be processed at the earliest on the next working day from 12 noon.
Mon - Thu 9 - 6 pm, Fri 9 - 2 pm.
S+U Jannowitzbrücke (S3, S5, S7, U8, with short walk) Bus 248 - Lichtenberger Straße.
In order to save you long waiting times, we offer you the possibility to make an appointment.