If you would like to get in touch with us personally, we are at your disposal at the following address:

BVG Customer Service
Increased transport fee | Ticket Check

An der Michaelbrücke
10179 Berlin (entrance at the back of the building)
Please note that your request can be processed at the earliest on the next working day from 12 noon.

Opening hours:

Mon - Thu 9 - 6 pm, Fri 9 - 2 pm.

Traffic connection:
S+U Jannowitzbrücke (S3, S5, S7, U8, with short walk) Bus 300 - Lichtenberger Straße.