Privacy policy

Purpose and legal bases of processing


We collect the following personal data in connection with your penalty fare:

• Title

• First name

• Surname

• Date of birth

• Street, number

• Postcode, place


Data on the penalty fare record:

• Payment made

• No further action


The legal basis for processing personal data in connection with penalty fares is Article 6(1)(b) and 6(1)f) of the General Data Protection Regulation (GDPR), Section 24(2) of the Berlin Public Services Act (BerlBG), and the specific BVG provisions set out in Section 4 of the Berlin Regulation governing the processing of personal data. By processing the above-mentioned personal data, the BVG is pursuing its legitimate interest in collecting penalty fares from passengers found without a valid ticket and in logging repeat offences.


Please note that you are required to provide the data necessary to collect a penalty fare. You are contractually obliged to provide us with this data.


Disclosure of your personal data

Your personal data will be transmitted to infoscore Forderungsmanagement GmbH, Gütersloher Str. 123, D-33415 Verl (infoscore) for purposes of processing. The legal basis is Article 28 of the GDPR.

If you do not pay the penalty fare within the allotted time, we will contract infoscore to enforce our claim and collect the debt from you. We transmit your personal data to infoscore for this purpose. The legal basis is Article 6(1)(f) of the GDPR. By transferring the data, we are pursuing our legitimate interest in the efficient enforcement of our claims.

Time limits for erasure


Your personal data will be erased within one year if no repeat offences are committed. This period is extended by a further year if we become aware of a repeat offence within the current period. However, personal data will not be stored for longer than three years at maximum. If you subsequently provide evidence of a valid ticket, the collected data will be erased after 30 days.

Your rights


With regard to the personal data concerning you that we process, you have the right, at any time, to lodge a complaint with the competent supervisory authority (Article 77 of the GDPR) if you consider that your rights have been infringed due to processing of your personal data that is not in compliance with data protection regulations.

By virtue of the fact that we save your personal data, you are a data subject as set out in the GDPR. As a data subject, and depending on specific circumstances, you have the following data protection rights regarding the personal data concerning you that we process:


The right of access (Article 15 of the GDPR);

The rights to rectification, erasure, and restriction of processing (Articles 16-18 of the GDPR)

It should be noted that this only applies if (further) processing of your data is inadmissible under data protection law, in particular because the data is no longer necessary for the purposes for which it was collected, or because you have successfully made use of your right to object (Article 21 of the GDPR). In cases in which your data is processed by third parties, we will forward your requests for rectification, erasure, or restriction of processing to these third parties, unless this proves impossible or involves a disproportionate effort;

The right to data portability (Article 20 of the GDPR);


You will not be subject to a decision based solely on automated processing (e.g. profiling) which produces legal effect concerning you or similarly significantly affects you (Article 22 of the GDPR).

You also have the right to object to processing of your personal data at any time:

• where we process your personal data for direct marketing purposes

• where we process your personal data in pursuance of our legitimate interests and on grounds relating to your particular situation


To exercise your rights, please write, stating your penalty fare number, to: Erhöhtes Beförderungsentgelt FVM-F3

Berliner Verkehrsbetriebe (BVG) - AöR -

Holzmarktstraße 15-17

10179 Berlin

or by email to:


If you have any questions, suggestions, or comments on the topic of data protection, please feel free to contact our data protection officer.

Data protection officer

Berliner Verkehrsbetriebe (BVG) - Anstalt des öffentlichen Rechts Holzmarktstraße 15-17

10179 Berlin

or by email to:


Alternatively, you can also find out HERE about the applicable conditions of carriage of the Verkehrsverbund Berlin-Brandenburg prior to using the service.