Resolution and complaints
Did you receive a penalty fare notice? Here you can submit your suggested resolution or complaint to us.
Use this form to subsequently present your ticket.
Did you receive a penalty fare notice and now wish to object to it? Here you can explain your reasons and submit any supplementary documentation online.
Notify us of your new information
Do you have a new address?Here you have an easy way to notify us of your changes.
Would you like to pay the outstanding amount in a single payment?
Arrange payment instalments with us
Would you like to pay the outstanding amount in instalments?
Request a list of your outstanding items to be paid
We're happy to send you a detailed overview of your outstanding items to be paid