Frequently asked questions (FAQs)

Answers to the most frequently asked questions


Under civil law, a penalty fare is issued in the amount of EUR 60.00. If the passenger cannot produce an ID when the tickets are checked, an identification check with the state registry office is required. This results in an additional fee of EUR 5 payable by the passenger.


Passengers who use public transport without a valid ticket are guilty of fraudulent use of services under section 265a of the German penal code (StGB) (potential penalty: fine or imprisonment of up to one year). The criminal complaint is regularly combined with a demand for a penalty by the transport company, which may be applied in particular cases.



Please make all payments to:

Recipient: arvato Financial Solutions, Gütersloher Str. 123, 33415 VerlFinancial institution: Postbank KarlsruheIBAN: DE36660100750025403755S.W.I.F.T.-BIC: PBNKDEFFXXXPOSTBANK KARLSRUHE (address: Eckenheimer Landstraße 242, 60320 Frankfurt/Main)On your transfer, please always enter your case number followed by BVG-EBE as the payment reason! Otherwise we will not be able to associate your payment with your case.

If you miss the payment deadline, you will receive a warning with an additional fine. If you fall into arrears we make you aware that the additional costs incurred will be charged to you.


Under section 9 paragraph 1 no. 2 of the Conditions of carriage of the Verkehrsverbund Berlin-Brandenburg, the penalty fare is reduced (except with the use of transferable passes) to EUR 7.00 if the passenger demonstrates within a week of the violation to the management of the transport company or via our contact form that he/she was in possession of a valid personal season ticket or other ticket at the time of the violation.


If you have forgotten or lost your number of the increased transport fee, please contact us using the following information via our contact form.


- Date of violation

- Line (underground, bus or tram)

- Surname, name

- Adress

- Date of birth